Toll-free Hotlines

toll-free hotlines

Does your team need to influence a public policy issue?  A great way to measure the effectiveness of a public policy campaign is to measure feedback through a Toll-Free Action Hotline.

Our Toll-Free Action Hotline programs are most effective when there are radio, email, and or direct mail messages that drive the likely activists to the number.

Our live operators screen callers for support on the issue, and then connect them through to the targeted lawmaker. Alternatively, we can automate the entire process so that the “issue-champion” voter can navigate the system using the telephone keypad to connect with the policy maker’s office.
 
case studies
consumer advocacy inbound hotline

Background

In July 2007, the US House of Representatives was considering an identity theft bill (HR 3997). The bill pitted consumer advocates against list vendors, credit bureaus, and banking interests who wanted limited notification in the event of identify theft.

Our client, a leading consumer advocate organization, wanted legislation guaranteeing consumer notification...
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